Calling features available with your package

You can choose to stop certain types of calls. For example, international or Premium Rate Information calls (but not 999/112 or 151). You can also restrict numbers calling into your phone.
With Call Waiting, a gentle beep tells you another call is coming in. You can then finish your original call, swap between both calls, or continue with your current call. In the latter case, the caller will be asked to ring back later. You can then use Call Return '1471' to find the second caller's number.
Anonymous Call Rejection is a network based service that allows you to block calls from people who have withheld their numbers. ACR is controlled by you. Callers who have withheld their number will receive the following announcement: - "The person you are calling is not accepting anonymous calls, please re-dial without withholding your number". The caller is not charged for this announcement. It must be noted that ACR will block ALL calls that have their number withheld. This will include calls from switchboards and other organisations not releasing their number.
This service answers calls and records messages on no reply or engaged similar to Answer 1571, but with an additional remote access functionality:

  • Answer up to 2 calls at once and take messages when you are on the phone.
  • Store up to 30 messages; 5 minutes per message; 15 minutes total time.
  • When a message has been recorded, Call Minder calls the home number at 10-minute intervals up to 2 hours to notify you of recorded message.
  • Accessible from the home line or remotely to retrieve messages and to change any service options.
Call Diversion enables you to divert all your calls to another number - anywhere in the UK, most overseas destinations or a mobile phone. You can choose to; divert all calls, divert on no reply or divert when the line is busy. A message is given to the caller when diverting on no reply, in case the divert-to number returns an engaged tone. Call Diversion with Remote Control is also available. Calls can be redirected to another telephone number remotely.
A phone with a display is required for customers to benefit from this service. This instruction is equipment dependant and is used to suppress outgoing telephone number identity, key 141 before dialling out. To release an outgoing telephone number when permanent withholding exists, key 1470 before dialling out.
Allows customers to speak to two other people at the same time even if one of them is abroad. You can include or exclude either party at any time during the call.

This service enables you to bar the telephone number of the last answered incoming call. Inputting access code 14258 followed by ** will activate barring, following termination of the call. You can also input specific telephone numbers manually. Up to 10 telephone numbers can be stored within a personal data store, the eleventh entry will cause the oldest telephone number saved to drop out of the list. The other numbers will then drop down, adding the new entry to the top of the data store. For security purposes a PIN (default 1234) is required to access the data store. This should be changed on first use.

Callers from numbers that have been barred using the service will receive a network announcement, which advises "The person you are calling is not accepting calls from you". They will not be charged for the call. Note: only Incoming Call Barring and Anonymous Call Reject take priority over Choose to Refuse.

Whether you are out, on another call or on-line, Answer 1571 will take your messages for you. Callers can record messages of up to 2 minutes, and it can store up to 10 messages. Once you have listened to a message, it is saved for 20 days. A stutter tone will alert you to new messages. A recording will tell you when the mailbox is full. Messages cannot be accessed remotely and customers cannot change or personalise the Answer 1571 greeting. Customers need to dial from their home phone, using a touch-tone phone without withholding their number. Answer 1571 is not available to customers on some exchanges in a small number of remote rural locations.
You can set your phone for a single Alarm Call or, on a System X exchange, for a series of regular Reminder Calls using the 24-hour clock. Most single-lines have the Reminder Call service as part of your normal package.
Call Sign allows you to distinguish between incoming calls on the same line. An Alternate Number (AN) is provided to your existing Telephone Number. When somebody dials the AN, the telephone on that line will ring with a different cadence to the normal ringing. You can thus determine whom the call is for, or who the caller is, before you answer the phone.

Just dial '1471' to hear the number of the last person who called, together with the time and date (unless withheld or from an exchange where the Calling Line Identity is not available). To call them back, just press '3' and the number is automatically dialled for the normal call price when on the upgraded plan (monthly £1.99 unlimited use package), or £0.11 per call when not opted in.

There are some types of calls where the number cannot be stored. Callers can suppress their number by keying 141 before dialling out. You may prefer to use this rather than opting for 'permanent number withholding' as the latter service devalues the '1471' product. Where 'permanent number withholding' exists you can release their number by keying 1471 before dialling out.